1.1 The following general terms and conditions of business set out the sale of products on the web site of

1.2  The owner of the web site is Dep S.r.l. (here below „vendor“) sales tax identification number IT03365171200, place of business in Italy – Bologna – Via Santo Stefano n.32, capitalization Euro 7.000, registered in the commercial register of Bologna, N. 513560, telephone +39 051 007 3703 email:

1.3.    The customer is asked to read carefully the general terms and conditions of business before making any purchase. By using the web site or making any purchase, the general terms and conditions of purchase of our products are automatically accepted. As user of this web site, you acknowledge that any use of this web site, including any transactions you might make, is subject to the terms and conditions set out below. 

1.4.    By publishing a new version, we reserve the right to change these terms and conditions at any time. Therefore, we suggest saving and printing a copy before making any purchase. All changes will become effective on the date these are posted on this web site. It is your responsibility to read these terms and conditions each time you use this web site and your continued use of this web site shall signify your acceptance of the latest published terms and conditions.


Conclusion of Contract

2.1 Please note that the contract between vendor and customer is considered to be concluded and effective only upon acceptance of the purchase proposal by vendor (or when the order is in status „order received“).

2.2 The order receipt is confirmed by Dep S.r.l. by sending an email to the email address supplied by the customer. This email confirmation includes order number and date, invoice details, shipping address, details and prices including VAT of ordered goods, shipping charges, payment terms, Dep Srl company details, notes and other information to the customer.

2.3 Upon receipt of customer’s order, Dep S.r.l customer service will review payment, material on stock, and will process and acknowledge the order.

2.4 The order acknowledgement is shown by change of status from „order receipt“ to „order in process“. In case the order is not acknowledged, the vendor will advise by Email the customer in a timely manner specifying the reason.

2.5 In case of unforeseen shortfalls in stock or if we are unable to supply your goods within the timescale indicated on our web site, Dep Srl customer service will contact the customer by email or telephone.


In such cases the customer can choose either to

a)      cancel the order and receive full refund in case payment was effected already (refund will be made within 10 working days after request for refund was communicated)

b)      or exchange the product

c)       or accept new delivery date once ordered goods are available

2.6 In case of missing or partial order acknowledgement, we will accept no claims for damages as well as contractual or extra-contractual liabilities for direct or indirect damage to persons and or property.

2.7 The vendor is not responsible or liable for any shipping delays or errors in case wrong or incomplete information was provided at the moment of the order placement. Risk of loss and damages are passed on to carrier on collection of goods. The vendor is not liable for any delay or failure to deliver goods by assigned carrier.

2.8 All prices shown on this web site are in Euro and exclude VAT. VAT and shipping charges are added to total order amount.

2.9 The vendor will issue an invoice for each order placed on the web site; the invoice will contain the information given at the moment of registration („ billing address“ details). The customer is solely responsible for correct data entry and absolves Dep Srl from any responsibility for errors on fiscal documents due to missing or wrong data entry at registration.


Prices and payment terms

3.1 Dep Srl reserves the right to change prices on the web site at any time. Prices cannot be changed once the order was acknowledged, even though errors may occasionally occur.

3.2 Dep Srl accepts for payment credit cards (VISA, MasterCard, Maestro, Diners Club), PayPal and bank transfer in advance.

3.3 In case of bank transfer in advance, goods will be dispatched after receipt of full payment on Dep Srl bank account. The bank transfer shall be made within 5 working days from order acknowledgement after that period the order will be automatically cancelled. In the reason for money transfer the customer shall write the order number as communicated in the order confirmation Email with subject "bank transfer pending“ and along with the vendor bank details.

3.4 Payments with credit cards or PayPal are accepted as soon as the circuits Banca Sella or PayPal confirm receipt of payment.



4.1 Dep S.r.l will provide delivery to customer of selected and ordered products to the delivery address indicated on the order.

4.2 Dep S.r.l makes all effort to deliver goods within 9 working days from receipt of payment.

4.3 The delivery of Dorelan products has a delivery time of 21 working days. The customer can call our customer service (+39 051 007 3703) to agree on an earlier delivery if possible.

4.4 Dep S.r.l. is not liable for any delay or failure to deliver products due to unforeseen circumstances beyond our control.

4.5 The delivery is always curbside.

4.6 On delivery the customer or the person in charge to receive the goods has to inspect that:

  • The number of delivered packages corresponds to the number indicated on the delivery slip
  • The packaging is intact, undamaged, dry or unaltered in any other way

Any possible external damages or missing number of packages shall be notified to the driver before signing the delivery slip and a comment shall be added: „goods accepted with reservation because of …..” (indicate reason). In addition to that, within 8 days from goods receipt send an Email to our customer service informing us of the non-conformity.

If the customer signs the delivery slip without the necessary note, we cannot accept any objections regarding the external damages or possible defects caused by the transport.


Your Right to Cancel

By law (act n. 21 of Feb. 21, 2014) the customer is entitled to cancel the order for any reason.

The cancellation policy is reserved to private consumers but it is not applicable to enterprises with tax ID numbers.

5.2 To exercise the right of return, within 14 days after goods receipt, the customer shall inform by Email the customer service at by detailing the returned items with order number on the filled form (attachment 1). In addition, the customer shall send a registered letter with reply advice with the same details to Dep Srl – Via Santo Stefano 75 – 40125 Bologna – Italy.

The goods shall be returned within 7 days at customer’s expense in their original packaging to: Dep Srl – Via Santo Stefano 75 – 40125 Bologna – Italy

Dep Srl will refund the paid amount within 10 working days upon goods receipt.

Customized or damaged products or without original packaging cannot be returned.


Product warranty

All products sold by Dep Srl have implied warranty by manufacturer for a minimum of 12 months. According to law 206/05 an extended warranty is offered for non-conformity defects if the product was purchased by end-consumer for non-commercial purposes. For all other cases, the standard warranty period is 12 months.

6.2 In case of claimed defects, if the product inspection by manufacturer proves to be not covered by standard manufacturer warranty, but caused by improper handling and damage by customer, all inspection and repair costs as well as delivery costs are billed to the customer.

6.3 In case of conformity defects, Dep Srl will either repair or replace the defect product, offer a discount on the purchase price or accept cancellation of purchase order without any expense to the customer.

6.4 The customer must inspect the goods for defects and its proper functioning within 5 day after delivery. Possible defects at the time of delivery shall be notified by Email to stating the order number, item number and pictures showing the defect.

6.5 If Dep Srl is unable to replace or repair the product under warranty, in accordance with the customer , Dep Srl may propose the customer to replace the product with another one having the same or better features, or refund the paid amount less signs of wear and depreciation in value.

6.6 The time of repair or the possible product replacement depends exclusively on the timescale of the manufacturer and no indemnity claims for delays of these activities can be claimed to Dep Srl.

6.7 The product under warranty shall be returned by the customer in the original packaging and adequately closed together with all its parts (packaging, documents and accessories: instruction manual, assembly tools, etc.).


Communications and complaints

7.1 All communications and complaints are so be sent by Email to or by registered mail with reply advice to Dep S.r.l. – Via Santo Stefano 75 – 40125 Bologna – Italy


Law and place of jurisdiction

8.1 This contract between Customer and Vendor is governed by the Italian Law.
8.2 Any dispute to this contract is resolved exclusively in the Courts of Bologna - Italy


Online dispute resolution for consumers

The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link The Owner is available for any questions via the email address posted under the Owner's information in this document.



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